Help Center

NUS represents the spirit of its founder, Nusrat Hidayatullah, and the philosophy of strength through simplicity: fitness, wellness, and confidence rooted in real life.

We currently ship across Pakistan and with plans to expand globally soon. Our Head Office is based in Karachi, Pakistan.

Local orders typically arrive within 3–4 working days for Karachi and 5-6 working days for rest of Pakistan. International orders are currently unavailable.

Yes, exchanges are accepted within 3 days of delivery, provided items are unworn, unused, unwashed, and in original packaging with tags. Refunds are only issued for damaged or incorrect items recieved. Refunds may take 10 to 12 business days to process.

To initiate an exchange, contact us via Whatsapp (03213022941) or email us at shopnus2025@gmail.com with your order number. Our representtaives will then guide you regrading the exchange process.

For best results, machine wash cold, inside out. Avoid bleach or fabric softeners. Hang dry or tumble dry low.

Our current apparel collections are designed with women in mind, but future launches may include gender-neutral styles and a curated collection specially for men.

You can reach us via Whatsapp on 0321 3022941 (click the whatsapp link on our website for instant connection!) or through our contact form/ email shopnus2025@gmail.com. We respond within 1–2 business days.